Installation & commissioning
Support for machine setup, alignment, operating checks and first-run handover at the customer site.
Support That Keeps Production Moving
A jigger is a long-term production asset. Jeckswell supports customers through installation, operator handover, spare-parts requirements and practical troubleshooting throughout the machine lifecycle.
After-sales support
Support Across the Machine Lifecycle
Our support is focused on helping your team install the machine correctly, understand its operation and resolve parts or maintenance requirements clearly.
Operator training
Practical guidance on controls, process settings, routine checks and day-to-day machine operation.
Spare parts
Help identifying and ordering Jeckswell wearing parts and replacement components for the installed machine.
Troubleshooting & maintenance
Technical guidance to diagnose operating issues and plan the appropriate maintenance action with your team.
Service request checklist
The Right Details Help Us Understand the Issue Faster
Include the available machine and operating information when contacting us so the request can reach the right technical person with useful context.
Service brief
Include these details with your request
Machine details
Machine model and any available identification details.
Site and contact
Plant location and the name and number of the site contact.
Issue description
What changed, when it occurs and what the operator observes.
Photos or video
Clear supporting media of the relevant assembly or control screen.
Current production impact
Whether the machine is stopped, restricted or operating intermittently.